Overview
At Zonavilex, we strive to ensure that you are completely satisfied with your purchase. If you are not happy with your order, we offer a hassle-free return and refund process. Please review our policy below for details.
1. Return Eligibility
We accept returns under the following conditions:
- Items must be returned within 30 days of delivery.
- Products must be unused, unworn, and in their original packaging with all tags intact.
- Personalized or custom-made items cannot be returned, unless they arrive damaged or defective.
2. How to Initiate a Return
To start a return, please follow these steps:
- Contact Us – Email our support team at support@zonavilex.com with your order number and reason for return.
- Receive Return Instructions – We will provide you with a return shipping address and further instructions.
- Ship the Item – Pack the item securely and use a trackable shipping service to ensure it reaches us.
Note: Customers are responsible for return shipping costs unless the item was received damaged or incorrect.
3. Refund Process
Once we receive and inspect your returned item, we will process your refund:
- Approved Refunds – Refunds will be issued to your original payment method within 5-10 business days.
- Partial Refunds – If an item is returned in a condition that does not meet our requirements, a partial refund may be granted.
- Non-Refundable Items – Gift cards, final sale items, and personalized products are not eligible for refunds.
4. Exchanges
If you wish to exchange an item for a different size or style, please contact us. We will guide you through the exchange process based on stock availability.
5. Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement or full refund at no additional cost to you.
6. Late or Missing Refunds
If you haven’t received your refund within the expected time frame, please:
- Check with your bank or credit card provider, as processing times may vary.
- Contact us at support@zonavilex.com if further assistance is needed.
7. Contact Us
If you have any questions regarding our return and refund policy, feel free to reach out:
📧 Email: support@zonavilex.com
📍 Address: 18/F, Rykandan Capital Tower, 135 Hoi Bun Road, Kwun Tong, Hong Kong, China
We are committed to making your shopping experience at Zonavilex smooth and worry-free!